We have had a recent service on our Boilers here at Principle Spira in Leicestershire, and am following up on some repair work noted on the service sheet (order No 61162). I called to get some information on this and had a very positive chat with one of your guys in the Service team – Excellent Customer Service, thank you!

Talbott’s have consistently delivered us efficient solutions to our Biomass needs that over several years have proven themselves to deliver an excellent return on capital.

In August 2015 Sven Christiansen installed a new Talbott MWE 999kW biomass boiler. The unit provides heating to two of our factory units, fuelled by our own wood waste, resulting in substantial annual savings on gas. At the same time it has greatly reduced the volume of waste going to landfill, bringing both environmental benefits and cost savings. As the icing on the cake, the new boiler qualifies for the RHI (Renewable Heat Incentive) subsidy, providing a significant and ongoing cash benefit. Even setting aside the environmental gains, the financial returns alone have ensured that the installation of this equipment has proven to be one of the best investment decisions Sven Christiansen has ever made.

Just a quick email to say the service has been carried out. I think it is also worth mentioning that Elliott who did the service was nothing short of first class. Friendly when arriving, making us aware of everything he did for us and why it was being done, along with reminding us of how we should operate correctly. Clean and tidy with an obvious attention to detail. Maybe I am getting old, but customer service nowadays does sometimes can leave a lot to be desired, so when you get good or in this case outstanding service I think it is worth mentioning.

Thank you for your excellent service regarding the T150 heater. The booking system is easy and efficient, the engineer was here at 8 o’clock prompt and was finished for 10.30 after completing a service and replacing parts on our heater, which he had with him. A very professional service all round. Thank you again.